On Tuesday 22 May 2007 20:22, Bill Lindley wrote: > I have had Qwest DSL with FastQ as my business ISP for years now. > Almost never any problems. About a year ago they upgraded my connection > to 1.5Mb down / 768Kb up at no extra charge. I can run any servers I like. > > Qwest has been a pleasure to work with, in every case since I moved here > in 1991. I can't say I had the same experience. I was one of their "roll out testers" for DSL starting in 1993. from day one, there were *HUGE* problems (starting with billing, or the lack of coordination between DSL and Qwest billing Dept resulting in at least 14 months where I didn't get a bill, was told I owed nothing and then got a final bill totaling somewhere in the mid $3,000 range), then there were the service outages (and I was 600 feet from the C.O.) that was my old address on n. 27th Ave at the time. the Address where I am now had nothing but trouble from day one. service outages almost constantly, service calls that would take *DAYS* to answer and finally, after filing a complaint with the BBB, the AZCC and the State Attorney General, the response I got back from Qwest was an accusation of "running illegal services in violation of our AUP on ". There was one small problem with that counter complaint, on the specified dates in question, I had been without service of any kind (telephone and DSL) for almost 3 weeks! Needless to say, I switched everything to cox residential and never looked back. Qwest to this day still insists that I owed them $3,592.68 + accrued interest and penalties (collections fees) for service thatthey say I still had from 1998 to 2000 (I switched from their PSTN to cox in Sept of 1998 and notified Qwest in writing of this by certified mail - of which I have the signed receipt still on record). I am not sure what Qwest is like now and I have NO INCLINATION to return to them (I'll get cell with a data plan before I go back to them). TMH --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change you mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss