Steven Crandell wrote: > Hey all. > > Nobody at cox seems to be able to figure out what's wrong with my > Internet connection. > Thought it wouldn't hurt to throw it out to you all just for giggles. > > Here's the situation > -I used to be a cable america customer. The network in my > neighborhood would drop out from under me all the time, which was the > reason for my switch to cox, -however- when the connection was up, the > speed was great. > -I made the switch to cox and signed up for their 256k up and down plan. > -I have the same internal coaxial, same internal catV and hubs, just a > new drop to my house on a new provider network. > -Once on the cox network, I found myself pulling a maximum of about > 30-40k regardless of what site I was downloading from and regardless > of the time of day. > -When I'm downloading something at these speeds, my connection behaves > as though it were totally saturated. For example, my ping times jump > from ~90ms to ~2000ms. > -A cox field tech came out to my place and decided that the problem > was a result of the fact that I had an older surfboard modem which > could not be automatically updated by cox. > -I bought the latest-greatest modem, and like magic I was instantly > getting download speeds well in excess of 256k. > -The next day, I was back to 30-40k max and have remained there ever > since. > -I have reproduced these results on three different computers, one > inside my network (linux), two directly connected to the cable modem > (linux and XP). > -I get a full 10meg on all traffic inside my network. > -I have asked one of the two level 2 techs that have worked on this > issue to verify that my connection speed is actually being throttled > down to 256 and not 56. I'm told I'm definitely at 256. > -When I use internet speed tests (toast.net , > bandwidthplace.com , etc) my speeds always > come back in the 256 neighborhood. > -I am not running any kind of a proxy on my network and have tried > flushing all iptables rules from my router box. I eventually dumped Cox due to similar performance degradation. The problem was diagnosed several times as a signal strength issue, and supposedly fixed. It was never fixed for long, though. And Cox kept trying to charge us for a service call even though it was obviously not a problem with my network or computers, but in *their* network or installation. Now I'm using Qwest's DSL, and while it's by no means perfect (their DNS servers stink), I rarely have any speed or connectivity issues. -- Darrin Chandler dwchandler@stilyagin.com http://www.stilyagin.com/ --------------------------------------------------- PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us To subscribe, unsubscribe, or to change you mail settings: http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss