I remember a thread here recently about Dell and the crappy support people
were receiving[1].  There seemed to be a lot of hostility towards Dell
outsourcing to India.

Well it looks like Dell has started to rectify the situation by bringing
support back to the states[2]. Those that own Dell's and wanted better
support or those that were irrated jobs got sent out of country.  You can
now rejoice again.

-Derek

[1] I would give you a url, but the list archives are still hosed.
[2] http://www.infoworld.com/article/03/11/24/HNdellshifts_1.html