On Oct 30, 2003, at 8:42 PM, Victor Odhner wrote:

> Let me say first that I've been very pleased with Cox support.
> One time I spent an hour on the phone with a support guy who
> met me on my level and asked intelligent questions, gave me
> interesting little insights into the system, etc.  The problem
> was in the setup and in this case worked on Linux but not
> Windows, and he took that all in stride.  So they are not
> *all* green little girls (quite a picture) stuck on rote
> procedure.

I'm glad you had a good experience. I think as customers we have  the 
right to expect that every time. I have *always* had tech support 
people who asked intelligent questions and were willing to talk about 
the system at length though. Maybe I just have unrealistic 
expectations.