On Wed, 2003-10-29 at 09:45, Nathan England wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Am Mittwoch 29 Oktober 2003 06:42 vormittags schrieb Chris Gehlker: > > > Yeah, you're right. Cox probably won't care. > I still think this is the proper time for advocacy. Even if only telling them > to support linux after you get off the phone. I don't care who the company > is, if the market wants it, they will follow. But if we keep our mouths shut > for the sake of simplicity and helping the poor guy on the other end of the > phone, they will never know what the market wants... > > Now when you call and tell them the bobcat cut the cable, and they ask if the > light is on, I would ask for the manager. > > My theory is, if they are tech support, they need to know what they are doing. > NOT reading from a book. > > I'm an out of work geek. I would love to get a tech support job so I can > support my family, instead of talking to these morons who can only read from > the book! Instead I deliver pizza. Because some moron who has no clue got my > job. > > If I have to jump through their hoops to get something accomplished and it > takes all day, I'll do it. I don't enjoy working with a tech who is not a > tech, only someone reading from a book. It insults me that they hired that > guy, and probably passed my resume up. > > deliver pizza... lol> > ----- I hate to say this but they don't want tech support people to know anything - they want them to follow scripted procedure and maybe have a very small percentage of people that have a greater knowledge of the systems for elevated support needs. As for Linux support - statistics have Microsoft weighing in at 92% of desktop market and Macintosh at 3% and Linux at 2% respectively - though we all know that there is no way for them to adequately determine the Linux desktop percentages since all i386/586/686 hardware for the desktop automatically comes with Windows from any of the major labels - even if you tell them that you're going to install Linux. Craig