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Am Dienstag 28 Oktober 2003 10:40 nachmittags/abends schrieb Austin Godber:

I don't know about that.
The more people that tell them they are running linux the better.
If I call and someone says they don't support linux and won't help me, then=
 I=20
either tell them to tell their manager to support linux, or I threaten to=20
cancel whatever it may be if they don't help me.

I think if more people said they used linux, instead of emulating windows i=
nt=20
heir heads so the tech guy could do his job, we would be better off.
Somewhere a mgr. is talking to his techs and eventually a tech will say, 'y=
ou=20
know, a lot of people are using linux...'
and others will follow.

nathan

> Come on Alex, never tell anyone you are using Linux when asking for tech
> support ... boot a win box and just say its windows ...  Actually, I have
> had the same exact problem.  My line got dug up three times in 6 weeks ...
> twice in one week ... the bobcat the City of Tempe picks garbage up with =
is
> brutal.
>
> Anyway ... just keep pestering them ... maybe ask them for a "garden drop"
> ... don't call the HSI 800 number call the local people and tell them the
> story. Oh, if you order their phone service I think they are required to
> bury it properly.  And if you point out that it will get expenive for them
> if they have to bury it every week they may get it.
>
> Austin
>
> Alexander Henry wrote:
> > I've had some problems with Cox; specifically they are too lazy to fully
> > bury their wires and lock down the taps in my alleyway.  So one day I
> > sit down at the machine, and there's no activity light.  I boot, check
> > my wiring, everything seems okay, eth0 doesn't DHCP.  brrringg!
> >
> > Usually the tech support person that answers is one of two varieties, 1)
> > tells me Cox doesn't support Linux but personally runs it at home 2)
> > Never touched Linux, but gives intelligent conversation to verify the
> > problem, 'Can you get 192.168?  Can you get Google?  Can you ping your
> > router at [IP]?' etc.
> >
> > This time, I got an extremely green woman.
> > "Sir, I can't verify the problem until you turn your computer on"
> > I was in the mood.  "Okay, it's booting."
> > "Um, what version of Windows are you running?"
> > "Debian Linux unstable."
> > "uhh, okay so is that XP?"
> > "No.  It's not Red Hat Linux, it's not Suse Linux, it's Debian Linux."
> > "okay...  So what's on your screen now?"
> > "It's stuck on eth0 because it can't DHCP."
> > "okay...  Tell me when you get your desktop."
> > "Okay, I've logged in and I'm at the desktop."
> > "Um, do you see your My Computer icon?"
> > "No.  I don't have a My Computer icon."
> >
> > Then I noticed the light was off in the back of the cable modem.
> > Massaged the ethernet cables one more time... click!  There's the
> > activity light!  BAH
> >
> > Anyway.  My question to you all:  The next time I find myself with such
> > a person, I would love love love to let them take a look at my desktop.
> > What protocol do they use to do remote desktop with those tools they
> > distribute on their CD's?
> >
> > --Alexander
> >
> >
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=2D --=20

Nathan England

nathan at the-arcanum.org
jabber id: linuxjunkie@jabber.earth.li

"A free society is one where it is safe to be unpopular."
=2D --Adlai Stevenson


Registered Linux User #189789, Machine #106603
www.sincerechoice.org


Todays Fortune:

Lassie looked brilliant, in part because the farm family she lived with
was made up of idiots.  Remember?  One of them was always getting
pinned under the tractor, and Lassie was always rushing back to the
farmhouse to alert the other ones.  She'd whimper and tug at their
sleeves, and they'd always waste precious minutes saying things: "Do
you think something's wrong?  Do you think she wants us to follow her?
What is it, girl?", etc., as if this had never happened before, instead
of every week.  What with all the time these people spent pinned under
the tractor, I don't see how they managed to grow any crops
whatsoever.  They probably got by on federal crop supports, which
Lassie filed the applications for.
		-- Dave Barry
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