Come on Alex, never tell anyone you are using Linux when asking for tech support 
... boot a win box and just say its windows ...  Actually, I have had the same 
exact problem.  My line got dug up three times in 6 weeks ... twice in one week 
... the bobcat the City of Tempe picks garbage up with is brutal.

Anyway ... just keep pestering them ... maybe ask them for a "garden drop" ... 
don't call the HSI 800 number call the local people and tell them the story. 
Oh, if you order their phone service I think they are required to bury it 
properly.  And if you point out that it will get expenive for them if they have 
to bury it every week they may get it.

Austin




Alexander Henry wrote:
> I've had some problems with Cox; specifically they are too lazy to fully 
> bury their wires and lock down the taps in my alleyway.  So one day I 
> sit down at the machine, and there's no activity light.  I boot, check 
> my wiring, everything seems okay, eth0 doesn't DHCP.  brrringg!
> 
> Usually the tech support person that answers is one of two varieties, 1) 
> tells me Cox doesn't support Linux but personally runs it at home 2) 
> Never touched Linux, but gives intelligent conversation to verify the 
> problem, 'Can you get 192.168?  Can you get Google?  Can you ping your 
> router at [IP]?' etc.
> 
> This time, I got an extremely green woman.
> "Sir, I can't verify the problem until you turn your computer on"
> I was in the mood.  "Okay, it's booting."
> "Um, what version of Windows are you running?"
> "Debian Linux unstable."
> "uhh, okay so is that XP?"
> "No.  It's not Red Hat Linux, it's not Suse Linux, it's Debian Linux."
> "okay...  So what's on your screen now?"
> "It's stuck on eth0 because it can't DHCP."
> "okay...  Tell me when you get your desktop."
> "Okay, I've logged in and I'm at the desktop."
> "Um, do you see your My Computer icon?"
> "No.  I don't have a My Computer icon."
> 
> Then I noticed the light was off in the back of the cable modem.  
> Massaged the ethernet cables one more time... click!  There's the 
> activity light!  BAH
> 
> Anyway.  My question to you all:  The next time I find myself with such 
> a person, I would love love love to let them take a look at my desktop.  
> What protocol do they use to do remote desktop with those tools they 
> distribute on their CD's?
> 
> --Alexander
> 
> 
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