On Sunday, October 19, 2003, at 04:01 PM, Bart Garst wrote:

> My experience with Dell has been great, but I'm glad to know they can
> screw their customers as well.

I've heard too many stories like Thomas's recently. Before, Dells might 
not have been exciting but at least you knew you were getting good 
value. Now they seem to be trying to cash in on their reputation.