Am 15. Sep, 2003 schw=E4tzte George Gambill so:

> As a sidebar on Michael's thoughts, would it be reasonable (during the
> install process) to have the newbie beat the keys (and control the mouse)
> while the installer watched on his/her shoulder explaining the choices
> (options) and guiding the process.  Would this help instill confidence in
> the newbie???

It would be good, but generally just leads to frustration, in my experience=
=2E
If we're installing for someone who's computer literate it's not too bad,
but constantly having to spell stuff out takes a lot of patience.

Maybe we could compromise as much of the install process might be done via
coaching, then the installee could be turned over to a customization
team.

ciao,

der.hans
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