Peter, That could be the problem, that the business customers get priority. Service used to be OK, but lately I've had more difficulty getting through. Perhaps they've had a layoff, and stretched their support staff too thin. I figured I'd give them one more chance, and I did get through to them today, but the haven't resolved the problem yet. Actually, it was two problems - why did a lose all my PLUG messages a few weeks back, and why did I lose practically everything else a couple of weeks ago? (As for this post, I lucked out - I discovered that my old Qwest account is still active!) I'm at the point where I'm very dependent on email, and if I don't get my messages, potential clients will think I'm ignoring them. I spoke to both Junior and Jeremy today, and they said that something about a spam filter gone crazy - that somebody complained about one of the companies they hosted, and they'd gotten automatically stuck on the spammer list, and had been unable to get off it yet, because it would take several days to get off the list. It seems counterintuitive, though. If Getnet was blamed for spamming, wouldn't the messages I send be bounced back, rather than blocking me from receiving? Or do they block all the traffic? It sounds disgustingly like a denial-of-service attack in disguise. When I was doing the newsletter for my IEEE consulting group, I recall a few incidents where my messages hit some kind of spam filter and bounced back. Some of the ISP's (Primenet was pretty fussy, I recalled) didn't seem to like messages with many addressees. Others didn't like my vtreude@ieee.org alias, when I was using that. Oh well. Maybe it's not Getnet's fault. But if they can't address a problem like this as number one priority, I don't think they're worth staying with. Vaughn ----- Original Message ----- From: To: Sent: Thursday, October 17, 2002 3:04 PM Subject: Re: Seeking good, inexpensive DSL ISP > > I surprised you're unhappy with GetNet. I have several sites hosted with them and I've found them to be the best > hosting company I've ever been with. I had several problems with one of my sites and, at my request, they recompiled > Apache and PHP with some features that I required (and that was on a shared hosting box!). Whenever I call they fix > the problem while I'm on the phone with them. If a problem does take too long to fix while I'm on the phone, it will > always be finished within an hour or 2. I have absolutley no complaints with them at all. > Perhaps, they give their business customers better service than DSL/dialup customers. At one time, I was with Inficad > dial up service (which GetNet bought last year) and left because of horrible service. > > > Just my 2 cents. > Peter > > > On 17 Oct 2002 at 13:02, Vaughn Treude wrote: > > > Hello all: > > A while back there was a thread on DSL ISP's in the Phoenix area. I'm > > currently with Getnet, which is cheap, but their customer service stinks > > (actually, it's nonexistant.) I'm also unhappy because Getnet appears to be > > filtering PLUG messages (and a couple of newsletters I intentionally > > subscribed to) from my email. I'm looking for another service in which I > > can get (a) compatibility with Qwest's DSL Deluxe (640kb) service and (b) at > > least 3 email addresses and (c) a price in the area of $20 per month (or > > maybe a little more.) The services that were mentioned in last month's > > messages included FastQ and EMR, both of which appear to be considerably > > higher in price. (And I really don't really care about a static IP.) A > > third company was Deru, which appears to be in the $20 area. Another > > service someone recommended was PiplineUSA, which runs around $22. Does > > anyone have any experience with any of these? Any other recommendations? > > Thanks! > > > > Vaughn Treude > > Nakota Software, Inc. > > > > > > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- > > PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us > > To subscribe, unsubscribe, or to change you mail settings: > > http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss > > > > > > > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- > PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us > To subscribe, unsubscribe, or to change you mail settings: > http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss >