i have been working with IRM, and it claims to be able to do just that. you 
should be able to find it @freshmeat.net.

slr

On Wednesday 09 October 2002 02:42 pm, John Albee wrote:
> I am looking for a trouble/support ticket system to track my clients issues
> with.  I have found a few open source options, but I am also looking for
> one where my clients can log in and create the ticket themselves which I
> can then later assign to the appropriate person.  My ultimate goal is to
> have it so I can see all the trouble tickets grouped by company, the techs
> can see the items assigned to them, and the client can log in and see the
> status of all tickets relating to them.  If I can find a package to do
> this, it will save me a huge amount of time everyday.
>
> Thanks,
> John A.
> john@aciaz.com
>
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