I have been purchasing computer equipment through referrals from http://www.PriceWatch.com for some time now and have with one exception had very favorable results both in quality and price. The one exception caused me to report my difficulties to PriceWatch directly. I was very surprised at the extremely quick response from the merchant who corrected the problem forthwith. I can only conclude that PriceWatch is very protective of their image and service. Further, I conclude that merchants find that having a listing on PriceWatch to be beneficial. I have also dealt with Fry's Electronics several times. I don't trust them very much even though they seem to have improved over the years. If you are a knowledgable buyer you will be pretty safe, but even then you can expect to spend time on the very long return line. I lived many, many years in New York City and I believe the expression for the majority of Fry's merchandise would have been "shlock". My personal action is to shop ever so gingerly at Fry's and to count on little cooperation if it is needed. Paul Harwood