"George Toft" <george@georgetoft.com> wrote:

> [...]
> Complain and make sure you get the CS Rep to note your account and
> get a refund for the days your service was disrupted.  If he/she
> doesn't want to cooperate, say "I would like your supervisor, please"
> and discuss it with him/her.  If they don't cooperate (make sure
> you get names along the way), ask them for the address to carbon
> copy the complaint you are about to send to the Public Utilities
> Commission and the FCC.  That particular request worked wonders on
> Qwest.  Keep lots of notes.  (I have five typewritten pages of notes
> on Qwest).

FWIW: Cox has always been good at giving a me a day or two's credit during
sustained disruptions. Just don't go expecting the month to be free when
you're down an hour.

- Bob