Here's some wisdom that might be helpful to us all:

>>>>> Thus spake David.Boyce@messagingdirect.com

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[ As gary commented, this is getting off-topic, but I think it contains
stuff which may be sufficiently interesting to folk here to be justified.
My apologies if I'm wrong.]

Gary Nielson writes:

>Any advice on what to say to them when they ask, "What operating system
>are you using?" Or when they say, "I want to run a few tests with you 
>first. You need to click on the Start Menu, select 'Run...' and type in
>'winipcfg,' then 'renew.'"
>
>I ask this because when I tell Time Warner Road Runner, "It's Linux," they
>always say I am on my own, they can't help, even when I have said, I
>renewed the lease, I know what you're saying and I did all this, only
>differently with Linux.

I had a run-in with my cable company recently.  When they said 'we don't
support Linux', my response was (in effect), 'That's OK, I don't expect you
to support my system, that's my responsibility.  I do expect you to support
your network, so please can we work together to sort this out.'  

This was surprisingly effective in making progress.  Make sure you do know
what you're doing with your system, though, otherwise it falls flat.

An excellent technical resource (UK-oriented, but still of general interest
to anyone with a cable modem) may be found at 

http://homepage.ntlworld.com/robin.d.h.walker/cmtips.html

David.

david.boyce@messagingdirect.com

<<  End forwarded message