Craig,

I am sure that you meant well about being subtle.  The point that I was 
trying to make in my email is that I have fallen to the same problem, just 
like other ISP's that are small.  The pun was on me, which you took 
incorrectly.  In the past, several people from PLUG have had to show me the 
kind of tech support that is required for Linux OS to be using a dial up 
connection.

It's possible that the mindset of most ISP's is only Microsoft based.  In 
fact, I know it to be true for about 70% of them.

All kidding aside, this email was my own way of slamming myself for not 
taking that same issue to heart earlier in my company.  I have people 
complaining to my company but mostly for reasons outside of customer 
support or service. I took over a company that was doing poorly to begin with.

Sorry for the intrusive comment.  I will think before posting in the future.

Kimi

At 6/18/01 11:39 PM, you wrote:

>-----Original Message-----
>From: plug-discuss-admin@lists.plug.phoenix.az.us
>[mailto:plug-discuss-admin@lists.plug.phoenix.az.us]On Behalf Of Kimi Adams
>Sent: Monday, June 18, 2001 9:54 PM
>To: plug-discuss@lists.plug.phoenix.az.us
>Subject: Re: Problems with Earthlinks PPP access
>
>
>Hmmm, I doubt that most ISP's have any knowledge of Unix or Linux in any
>format beyond simple instructions.  That's why it's important to be part of
>this group and to understand what other ISP's don't.  It's a known fact that
>only Windows machine can get on the internet, right?
>
>....................??...................right?
>
>(...and then the phone was picked up by a real person and they asked that
>one irritating question "What is your operation system, Windows 95, Windows
>98 or Windows ME?")  This is a topic worth saving.
>
>Kimi
>-----
>You know kimi - you truly lack subtlety.
>
>I like having you around - it's good that we have some local ISP's offering
>enthusiastic service at a competitive price. You only need to learn when to
>speak up and when to quit.
>
>I happen to know that there are many local ISP's quite versant in unix /
>variants.
>
>Jason is ranting - undoubtedly for good reason. My guess is that there must
>be someone out there willing to rant about your company - unless you guys
>are so good that you've never had a dissatisfied customer.
>
>I can tell you that I have successful relationships with Sprint Broadband,
>Primenet (yes, they're apparently Primenet again), Getnet, System Solutions,
>RNI and others. None of them are perfect and I've been frustrated at times
>with each and every one.
>
>Craig
>
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