THanks for all the advice, and I would have to agree about the quality and ease of use of LinkSys products.  Ill also take a look at the websites several have suggested.

Thanks,
John Albee

On Sun, 22 Apr 2001 15:43:50 -0700
John Albee <guesswho911@home.com> wrote:

> Besides the "security" issues with the place, I am very dissapointed at the customer service or lack the of.  I went there and purchased a LinkSys router(for my @home connection, I want to use my linux firewall as a test system).  I should not have purchased that particular one considering that it had one of those returned, but checked and guranteed to work stickers on it, but I did.  When I wored with it that night I found out that it was defective and a rep at LinkSys agreed so I went beck to Frys.  While seeing if the "Customer Service"  Manager to see if I could get a $10 dollar discount or store credit(considering prices of gas this seemed fair) off the exchange for a working router being that the sticker stated that they checked the product, I was basiclly told by her that they stick the stick on all returned items and put them back out.  After knowing this  I would prefer to find an alternative place to do my business and personal computer shopping.  I wouldnt even mi!
> nd an online shop if they had detailed product descriptions and good prices.
> 
> Thanks,
> John Albee
> 
> 
> PS: the Frys rep. also insinuated that I broke the previously returned router.
> 
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