Hello John,

I work for an online PC components store, http://www.tccomputers.com .
If you or anyone else on PLUG is interested, let me know. I'm with
the web team, so I can't really help you to get a rebate (well,
actually *maybe*, but I'd have to call in a favour from a
phone-salesperson and you'd have to call in), but what I can certainly
do is stalk an order, talk with tech support if an RMA is needed,
etc...

I'm not looking for extra sales here, I'm not making a dime more if I
bring in business... Of course, ordering from a website has the
typical issues... longer wait, can't "touch" the product, AZ-salestax.
We don't have a retail outlet... but we have a nice dropship-matrix,
so you can get pretty much *anything* when it comes to PC hardware...

What I can probably help best is knowledge about products. Question
about a certain motherboard, chipset, videocard or whatnot? I can
probably answer it... Pick it then up from anywhere else you want if
you feel so inclined... TC isn't exactly the cheapest place to shop.

-Armin

Sunday, April 22, 2001, 3:43:50 PM, you wrote:

JA> Besides the "security" issues with the place, I am very dissapointed at the customer service or lack the of.  I went there and purchased a LinkSys router(for my @home connection, I want to use my
JA> linux firewall as a test system).  I should not have purchased that particular one considering that it had one of those returned, but checked and guranteed to work stickers on it, but I did. 
JA> When I wored with it that night I found out that it was defective and a rep at LinkSys agreed so I went beck to Frys.  While seeing if the "Customer Service"  Manager to see if I could get a $10
JA> dollar discount or store credit(considering prices of gas this seemed fair) off the exchange for a working router being that the sticker stated that they checked the product, I was basiclly told
JA> by her that they stick the stick on all returned items and put them back out.  After knowing this  I would prefer to find an alternative place to do my business and personal computer shopping.  I
JA> wouldnt even mi!
JA> nd an online shop if they had detailed product descriptions and good prices.

JA> Thanks,
JA> John Albee


JA> PS: the Frys rep. also insinuated that I broke the previously returned router.

JA> ________________________________________________
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-- 
Best regards,
 Armin                            mailto:armin@pctechware.com