<div dir="ltr"><div dir="ltr"><div dir="ltr">    I got this printer and it print beautiful photos.... I was so excited. Then I discovered that the scanner doesn't work (bummer). Anyone know how to get it running> I sent a support request to HP but they haven'y gotten back to me yet. (it has been a couple of days) The information they requested is after my signature followed by my attempt to fix it<br clear="all"><div>>From what I've gleaned from it  plugins are not installed (which and how eludes me) and dependencies are not installed.</div>-- <br><div dir="ltr" class="gmail-m_1801127890272701651m_-950022648414298663gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><span style="font-size:12.8px">:-)~MIKE~(-:</span><br></div><div><span style="font-size:12.8px"><br></span></div><div><div><span style="font-size:12.8px"> $ hp-check -t</span></div><div><span style="font-size:12.8px">Saving output in log file: /home/bmike1/hp-check.log</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">HP Linux Imaging and Printing System (ver. 3.16.3)</span></div><div><span style="font-size:12.8px">Dependency/Version Check Utility ver. 15.1</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Copyright (c) 2001-15 HP Development Company, LP</span></div><div><span style="font-size:12.8px">This software comes with ABSOLUTELY NO WARRANTY.</span></div><div><span style="font-size:12.8px">This is free software, and you are welcome to distribute it</span></div><div><span style="font-size:12.8px">under certain conditions. See COPYING file for more details.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Note: hp-check can be run in three modes:</span></div><div><span style="font-size:12.8px">1. Compile-time check mode (-c or --compile): Use this mode before compiling the</span></div><div><span style="font-size:12.8px">HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies</span></div><div><span style="font-size:12.8px">are installed to successfully compile HPLIP.                                    </span></div><div><span style="font-size:12.8px">2. Run-time check mode (-r or --run): Use this mode to determine if a distro    </span></div><div><span style="font-size:12.8px">supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   </span></div><div><span style="font-size:12.8px">has the proper dependencies installed to successfully run.                      </span></div><div><span style="font-size:12.8px">3. Both compile- and run-time check mode (-b or --both) (Default): This mode    </span></div><div><span style="font-size:12.8px">will check both of the above cases (both compile- and run-time dependencies).   </span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Check types:                                                                    </span></div><div><span style="font-size:12.8px">a. EXTERNALDEP - External Dependencies                                          </span></div><div><span style="font-size:12.8px">b. GENERALDEP - General Dependencies (required both at compile and run time)    </span></div><div><span style="font-size:12.8px">c. COMPILEDEP - Compile time Dependencies                                       </span></div><div><span style="font-size:12.8px">d. [All are run-time checks]                                                    </span></div><div><span style="font-size:12.8px">PYEXT SCANCONF QUEUES PERMISSION                                                </span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Status Types:</span></div><div><span style="font-size:12.8px">    OK</span></div><div><span style="font-size:12.8px">    MISSING       - Missing Dependency or Permission or Plug-in</span></div><div><span style="font-size:12.8px">    INCOMPAT      - Incompatible dependency-version or Plugin-version</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install...</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">---------------</span></div><div><span style="font-size:12.8px">| SYSTEM INFO |</span></div><div><span style="font-size:12.8px">---------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux</span></div><div><span style="font-size:12.8px"> Host: MikesBeast</span></div><div><span style="font-size:12.8px"> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23 UTC 2018 GNU/Linux</span></div><div><span style="font-size:12.8px"> Distribution: linuxmint 18.3</span></div><div><span style="font-size:12.8px"> Bitness: 64 bit</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">-----------------------</span></div><div><span style="font-size:12.8px">| HPLIP CONFIGURATION |</span></div><div><span style="font-size:12.8px">-----------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">HPLIP-Version: HPLIP 3.16.3</span></div><div><span style="font-size:12.8px">HPLIP-Home: /usr/share/hplip</span></div><div><span style="font-size:12.8px">warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro  18.3 version </span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Current contents of '/etc/hp/hplip.conf' file:</span></div><div><span style="font-size:12.8px"># hplip.conf.  Generated from <a href="http://hplip.conf.in" target="_blank">hplip.conf.in</a> by configure.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">[hplip]</span></div><div><span style="font-size:12.8px">version=3.16.3</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">[dirs]</span></div><div><span style="font-size:12.8px">home=/usr/share/hplip</span></div><div><span style="font-size:12.8px">run=/var/run</span></div><div><span style="font-size:12.8px">ppd=/usr/share/ppd/hplip/HP</span></div><div><span style="font-size:12.8px">ppdbase=/usr/share/ppd/hplip</span></div><div><span style="font-size:12.8px">doc=/usr/share/doc/hplip</span></div><div><span style="font-size:12.8px">html=/usr/share/doc/hplip-doc</span></div><div><span style="font-size:12.8px">icon=no</span></div><div><span style="font-size:12.8px">cupsbackend=/usr/lib/cups/backend</span></div><div><span style="font-size:12.8px">cupsfilter=/usr/lib/cups/filter</span></div><div><span style="font-size:12.8px">drv=/usr/share/cups/drv</span></div><div><span style="font-size:12.8px">bin=/usr/bin</span></div><div><span style="font-size:12.8px">apparmor=/etc/apparmor.d</span></div><div><span style="font-size:12.8px"># Following values are determined at configure time and cannot be changed.</span></div><div><span style="font-size:12.8px">[configure]</span></div><div><span style="font-size:12.8px">network-build=yes</span></div><div><span style="font-size:12.8px">libusb01-build=no</span></div><div><span style="font-size:12.8px">pp-build=yes</span></div><div><span style="font-size:12.8px">gui-build=yes</span></div><div><span style="font-size:12.8px">scanner-build=yes</span></div><div><span style="font-size:12.8px">fax-build=yes</span></div><div><span style="font-size:12.8px">dbus-build=yes</span></div><div><span style="font-size:12.8px">cups11-build=no</span></div><div><span style="font-size:12.8px">doc-build=yes</span></div><div><span style="font-size:12.8px">shadow-build=no</span></div><div><span style="font-size:12.8px">hpijs-install=yes</span></div><div><span style="font-size:12.8px">foomatic-drv-install=yes</span></div><div><span style="font-size:12.8px">foomatic-ppd-install=yes</span></div><div><span style="font-size:12.8px">foomatic-rip-hplip-install=no</span></div><div><span style="font-size:12.8px">hpcups-install=yes</span></div><div><span style="font-size:12.8px">cups-drv-install=yes</span></div><div><span style="font-size:12.8px">cups-ppd-install=no</span></div><div><span style="font-size:12.8px">internal-tag=3.16.3</span></div><div><span style="font-size:12.8px">restricted-build=no</span></div><div><span style="font-size:12.8px">ui-toolkit=qt4</span></div><div><span style="font-size:12.8px">qt3=no</span></div><div><span style="font-size:12.8px">qt4=yes</span></div><div><span style="font-size:12.8px">policy-kit=yes</span></div><div><span style="font-size:12.8px">lite-build=no</span></div><div><span style="font-size:12.8px">udev_sysfs_rules=no</span></div><div><span style="font-size:12.8px">hpcups-only-build=no</span></div><div><span style="font-size:12.8px">hpijs-only-build=no</span></div><div><span style="font-size:12.8px">apparmor_build=no</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Current contents of '/var/lib/hp/hplip.state' file:</span></div><div><span style="font-size:12.8px">Plugins are not installed. Could not access file: No such file or directory</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Current contents of '~/.hplip/hplip.conf' file:</span></div><div><span style="font-size:12.8px">[last_used]</span></div><div><span style="font-size:12.8px">device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">[installation]</span></div><div><span style="font-size:12.8px">date_time = 10/23/18 22:48:17</span></div><div><span style="font-size:12.8px">version = 3.16.3</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">--------------------------</span></div><div><span style="font-size:12.8px">|  External Dependencies |</span></div><div><span style="font-size:12.8px">--------------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.25          OK         -</span></div><div><span style="font-size:12.8px"> avahi-utils          avahi-utils                                                  OPTIONAL        -               0.6.32          OK         -</span></div><div><span style="font-size:12.8px"> error: dbus          DBus - Message bus system                                    REQUIRED        -               1.10.6          MISSING    'DBUS may not be installed or not running'</span></div><div><span style="font-size:12.8px"> policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -</span></div><div><span style="font-size:12.8px"> xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -</span></div><div><span style="font-size:12.8px"> gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.25            OK         -</span></div><div><span style="font-size:12.8px"> error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'</span></div><div><span style="font-size:12.8px"> network              network -wget                                                OPTIONAL        -               1.17.1          OK         -</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">-------------------------</span></div><div><span style="font-size:12.8px">|  General Dependencies |</span></div><div><span style="font-size:12.8px">-------------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.5.2           MISSING    'python3-devel needs to be installed'</span></div><div><span style="font-size:12.8px"> libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.23'         OK         -</span></div><div><span style="font-size:12.8px"> python3-xml          Python XML libraries                                         REQUIRED        -               2.1.0           OK         -</span></div><div><span style="font-size:12.8px"> error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'</span></div><div><span style="font-size:12.8px"> python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -</span></div><div><span style="font-size:12.8px"> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'</span></div><div><span style="font-size:12.8px"> python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.5.2           OK         -</span></div><div><span style="font-size:12.8px"> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'</span></div><div><span style="font-size:12.8px"> error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'</span></div><div><span style="font-size:12.8px"> error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.2           MISSING    'libcrypto needs to be installed'</span></div><div><span style="font-size:12.8px"> error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               MISSING    'python3-notify2 needs to be installed'</span></div><div><span style="font-size:12.8px"> python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.0           OK         -</span></div><div><span style="font-size:12.8px"> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'</span></div><div><span style="font-size:12.8px"> error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'</span></div><div><span style="font-size:12.8px"> error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    '           needs to be installed'</span></div><div><span style="font-size:12.8px"> python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.3.0           OK         -</span></div><div><span style="font-size:12.8px"> sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -</span></div><div><span style="font-size:12.8px"> error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    '    needs to be installed'</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">---------------</span></div><div><span style="font-size:12.8px">|  COMPILEDEP |</span></div><div><span style="font-size:12.8px">---------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    '                       needs to be installed'</span></div><div><span style="font-size:12.8px"> make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -</span></div><div><span style="font-size:12.8px"> error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               5.4.0           MISSING    'gcc needs to be installed'</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">----------------------</span></div><div><span style="font-size:12.8px">|  Python Extentions |</span></div><div><span style="font-size:12.8px">----------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> cupsext              CUPS-Extension                                               REQUIRED        -               3.16.3          OK         -</span></div><div><span style="font-size:12.8px"> hpmudext             IO-Extension                                                 REQUIRED        -               3.16.3          OK         -</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">-----------------------</span></div><div><span style="font-size:12.8px">|  Scan Configuration |</span></div><div><span style="font-size:12.8px">-----------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> scanext              Scan-SANE-Extension                                          REQUIRED        -               3.16.3          OK         -</span></div><div><span style="font-size:12.8px">'/etc/sane.d/dll.d/hpaio' not found.</span></div><div><span style="font-size:12.8px"> hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.16.3          OK         'hpaio found in /etc/sane.d/dll.conf'</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">-----------------------</span></div><div><span style="font-size:12.8px">|  Other Dependencies |</span></div><div><span style="font-size:12.8px">-----------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">------------------------------</span></div><div><span style="font-size:12.8px">| DISCOVERED SCANNER DEVICES |</span></div><div><span style="font-size:12.8px">------------------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">No Scanner found.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">--------------------------</span></div><div><span style="font-size:12.8px">| DISCOVERED USB DEVICES |</span></div><div><span style="font-size:12.8px">--------------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">No devices found.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">---------------------------------</span></div><div><span style="font-size:12.8px">| INSTALLED CUPS PRINTER QUEUES |</span></div><div><span style="font-size:12.8px">---------------------------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"> </span></div><div><span style="font-size:12.8px">HP-ENVY-Photo-7800-series</span></div><div><span style="font-size:12.8px">-------------------------</span></div><div><span style="font-size:12.8px">Type: Unknown</span></div><div><span style="font-size:12.8px">Device URI: usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1</span></div><div><span style="font-size:12.8px">PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd</span></div><div><span style="font-size:12.8px">warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd ppd file</span></div><div><span style="font-size:12.8px">PPD Description: </span></div><div><span style="font-size:12.8px">Printer status: printer HP-ENVY-Photo-7800-series is idle.  enabled since Mon 22 Oct 2018 03:00:05 PM EDT</span></div><div><span style="font-size:12.8px">warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">--------------</span></div><div><span style="font-size:12.8px">| PERMISSION |</span></div><div><span style="font-size:12.8px">--------------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">error: Unsupported model: ENVY_Photo_7800_series</span></div><div><span style="font-size:12.8px"> </span></div><div><span style="font-size:12.8px">-----------</span></div><div><span style="font-size:12.8px">| SUMMARY |</span></div><div><span style="font-size:12.8px">-----------</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Missing Required Dependencies</span></div><div><span style="font-size:12.8px">-----------------------------</span></div><div><span style="font-size:12.8px">error: 'libdbus-1-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libcups2' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'python3-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libcups2-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'cups-bsd' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'cups-client' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'python3-pyqt4' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libusb-1.0.0-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'openssl' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libsnmp-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'snmp-mibs-downloader' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libjpeg8-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libsane-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libcupsimage2-dev' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'libtool' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'build-essential' package is missing/incompatible </span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Missing Optional Dependencies</span></div><div><span style="font-size:12.8px">-----------------------------</span></div><div><span style="font-size:12.8px">error: 'python3-dbus.mainloop.qt' package is missing/incompatible </span></div><div><span style="font-size:12.8px">error: 'python3-notify2' package is missing/incompatible </span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Total Errors: 15</span></div><div><span style="font-size:12.8px">Total Warnings: 1</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Done.</span></div><div style="font-size:12.8px"><br></div></div><div style="font-size:12.8px"><div>$ sudo apt install python3-devel cups-devel python3-pyqt4 python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel DBUS dbus cups CUPS libjpeg sane-devel cups-image libtool gcc </div><div>[sudo] password for bmike1: </div><div>Sorry, try again.</div><div>[sudo] password for bmike1: </div><div>Reading package lists... Done</div><div>Building dependency tree       </div><div>Reading state information... Done</div><div>E: Unable to locate package python3-devel</div><div>E: Unable to locate package cups-devel</div><div>E: Unable to locate package python3-pyqt4-dbus</div><div>E: Unable to locate package libusb</div><div>E: Unable to locate package libcrypto</div><div>E: Unable to locate package libnetsnmp-devel</div><div>E: Unable to locate package DBUS</div><div>E: Unable to locate package CUPS</div><div>E: Unable to locate package libjpeg</div><div>E: Unable to locate package sane-devel</div><div>E: Unable to locate package cups-image</div><div><br></div></div></div></div></div></div></div></div></div>