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<font face="Comic Sans MS">Last week I looked around earthink's site
and found an email address for media relations. I wrote a note
there explaining what was going on and the trouble I've had
getting their support staff to acknowledge there was a problem.
Monday I got a phone number that is answered by people somewhere
in North America. I've exchanged emails with and called one of
their support people over here. Here's what I got from him in his
last note.<br>
</font><br>
I have a customer attempting a solution to the same problem I will
let you know how it turns out.<font face="Comic Sans MS"><br>
<br>
This doesn't encourage me that they're getting other customers to
do troubleshooting for them, but at least they're admitting there
is a problem and I'm not the only one dealing with it.<br>
<br>
</font>
<div class="moz-cite-prefix">On 03/02/2013 06:59 PM, Jason Spatafore
wrote:<br>
</div>
<blockquote cite="mid:5132AE71.3080407@spatafore.net" type="cite">
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<div class="moz-cite-prefix">Derek,<br>
<br>
Did you get to the root cause of this issue? I didn't see
further response and was curious to the result. <br>
<br>
Group,<br>
<br>
Sorry if you consider this spam. :( <br>
<br>
<br>
On 02/24/2013 12:29 PM, Derek Trotter wrote:<br>
</div>
<blockquote cite="mid:512A6A10.3000701@gmail.com" type="cite">
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http-equiv="Content-Type">
<font face="Comic Sans MS">The earthlink tech support guy I
talked to on Friday mentioned a 2nd tier support person he
would talk to about my problem. I asked him how do I get in
touch with one of these 2nd tier guys. He said he wasn't
allowed to give me that information. Tomorrow the AT&T
guy is supposed to come back. I'll see what I can get out of
him.<br>
<br>
</font>
<div class="moz-cite-prefix">On 02/24/2013 11:10 AM, Michael
Butash wrote:<br>
</div>
<blockquote cite="mid:512A5786.9010008@butash.net" type="cite">I
was looking around to see if others have figured out if
earthlink was using sandvine's, and found this: <br>
<br>
<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services">https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services</a>
<br>
<br>
"You described earlier the symptoms of a DSLAM or Shelf card
that is throwing errors or possibly just going/gone bad. Ask
support (Level 3 aka TRON) to check the DSL card that you are
on for any issues and possibly remove your provisioning and
rebuild the circuit on another pin on the card or another
card. You have to keep on top of the TRON Team (Level 3
Support) as they are the only ones that can get a truck rolled
to your location." <br>
<br>
It's either flaky hardware (your modem or their
wiring/dslams), or qos tail-dropping your "undesirable"
traffic. Talk to this mythical "tron" entity. I don't use
dsl so I don't know it's quirky mannerisms when it unravels. <br>
<br>
-mb <br>
<br>
<br>
On 02/23/2013 06:31 PM, Derek Trotter wrote: <br>
<blockquote type="cite">The more I think about it, the more I
think you're right. I did some <br>
usenet harvesting using encrypted connections and had no
problem. If <br>
only I could call earthlink and get in touch with someone in
this <br>
country. I'm guessing they don't tell their overseas tech
support very <br>
much. <br>
<br>
On 02/23/2013 05:28 PM, Jason Spatafore wrote: <br>
<blockquote type="cite">This is a classic example of QoS
usage. <br>
<br>
</blockquote>
</blockquote>
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