<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div style>Derek,</div><div style><br></div><div style>I'd be curious what the results of the following tests are:</div>
<div style><br></div><div style><span style="font-family:'.HelveticaNeueUI';font-size:15px;line-height:19px;white-space:nowrap"><a href="http://broadband.mpi-sws.org/transparency/bttest-mlab.php">http://broadband.mpi-sws.org/transparency/bttest-mlab.php</a></span></div>
<div style><br></div><div style><span style="font-family:'.HelveticaNeueUI';font-size:15px;line-height:19px;white-space:nowrap"><a href="http://www.psc.edu/index.php/npad/645-pathdiagserverinstall">http://www.psc.edu/index.php/npad/645-pathdiagserverinstall</a></span></div>
<div><font face=".HelveticaNeueUI"><span style="font-size:15px;line-height:19px;white-space:nowrap"><br></span></font></div><div><span style="font-family:'.HelveticaNeueUI';font-size:15px;line-height:19px;white-space:nowrap"><a href="http://www.internet2.edu/performance/ndt/">http://www.internet2.edu/performance/ndt/</a></span></div>
<div><span style="font-size:15px;line-height:19px;white-space:nowrap"><font face=".HelveticaNeueUI"><br></font></span></div><div><span style>The second two have public servers you can use a client against. Start with the first one and do a compare of HTTP vs. SSH transfers.</span></div>
<div><span style><font face=".HelveticaNeueUI"><span style><br></span></font></span></div><div><span style><font face=".HelveticaNeueUI"><span style>I'm not sure what your terms of use are not what the ISP is claiming, but if they say they aren't throttling an you can present evidence, escalate until you can't. Ask for refunds, etc.</span></font></span></div>
<div><span style><font face=".HelveticaNeueUI"><span style><br></span></font></span>-Mike<br><br></div><div style><br>On Feb 24, 2013, at 10:49 AM, Jason Spatafore <<a href="mailto:jason_online@spatafore.net">jason_online@spatafore.net</a>> wrote:<br>
<br></div><blockquote type="cite" style><div>
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<div class="moz-cite-prefix">Derek,<br>
<br>
I think your best approach will be engage the tech when he's out
with the suspicion of throttling as being the root, and ask them
if maybe they are over-estimating the thresholds. 1MB is still a
good connection but if it's resulting in timeouts, maybe ask them
if they can take the threshold to 3MB for 2 weeks to see if you
have a better experience. Once you get that attention focused on
the potential issue, most network admins (being contacted by the
tech) would be curious on why you experienced it and will start
digging a little more on their own to see if it's some other
problem that is causing the throttle to choke the line. <br>
<br>
Your goal should be to engage and encourage them to look into it
while being their "test subject" in an "experiment". People
typically eat up that type of approach since it really appeals to
their curious side, which is what most-likely got them into
network administration to begin with. <br>
<br>
Remember, the technician is your gateway to the network admin.
He'll confirm all the physicals for the admin and yourself.<br>
<br>
Just my two cents. Very interested in seeing how this challenge
works out. <br>
<br>
<br>
On 02/23/2013 06:31 PM, Derek Trotter wrote:<br>
</div>
<blockquote cite="mid:51296D54.8060204@gmail.com" type="cite">
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<font face="Comic Sans MS">The more I think about it, the more I
think you're right. I did some usenet harvesting using
encrypted connections and had no problem. If only I could call
earthlink and get in touch with someone in this country. I'm
guessing they don't tell their overseas tech support very much.<br>
<br>
</font>
<div class="moz-cite-prefix">On 02/23/2013 05:28 PM, Jason
Spatafore wrote:<br>
</div>
<blockquote cite="mid:51295EA0.4090909@spatafore.net" type="cite">
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<div class="moz-cite-prefix">This is a classic example of QoS
usage. <br>
<br>
The VPN connection doesn't experience the problem because the
QoS settings for VPN would have a no throttling policy
attached. SSH would typically be non-throttled as well. <br>
<br>
<br>
<br>
<br>
<br>
<br>
On 02/17/2013 08:02 PM, Derek Trotter wrote:<br>
</div>
<blockquote cite="mid:512199DD.5020806@gmail.com" type="cite">
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<font face="Comic Sans MS">For several weeks I've had a
problem with my earthlink dsl service. Anytime I'm doing
something that uses all or most of my downstream bandwidth,
all data coming into or going out of my apartment stops. At
the same time I'm downloading something a series of updates
for kubuntu and listening to streaming audio, both stop. If
I'm using my windows box to download something else, that
too stops. After a pause lasting anywhere from a second or
two to 15 or 20 seconds, the downloads resume. A few
seconds later, there's another pause. This cycle repeats
itself until the download is complete or I give up.<br>
<br>
Each computer has two nics. The problem persists no matter
which one either machine is using for it's internet
connection. If I remove the router, connect the dsl modem
directly to either computer, the problem persists. I even
went to the closet and got the modem when I had dsl from
AT&T. I set it to work with the earthlink service and
the problem persists.<br>
<br>
Saturday an AT&T technician was here, checked the line
from the cord that plugs into the dsl modem and says the
line is in excellent shape and noise levels are very low.
This is not surprising since I live less than 1/4 mile from
AT&T's local office where all their equipment is.<br>
<br>
Since I've tried two computers, 4 nics, two dsl modems and
removed the router, and the problem still persists, I'm
guessing the problem is somewhere at earthlink's end.<br>
</font><br>
<font face="Comic Sans MS">Tonight at 21:30 EST, an earthlink
tech support person from somewhere in India called to tell
me they had fixed the problem. While he was on the phone I
tried downloading something else and guess what. The
problem was not fixed. As near as I can tell, the dsl
connection does not go down. The earthlink people say it
stays up. The lights on the modem that are on when the
connection is up never go off or blink.</font><br>
<br>
The man asks me what dns settings I use. I tell him 8.8.8.8
and 8.8.4.4. He says I should try earthlink's dns servers.
To humor him I changed the settings on the windows box and
guess what. The problem did not go away.<br>
<br>
Maybe I'm missing something, but it's my understanding that
once the download has begun, that dns has already done it's
job and has no further role to play. One more thing. If I
use a VPN connection, I have no problem with it.<br>
<br>
Any idea what's going on? If you were to venture a guess,
would you say the problem is at my place, with AT&T or
with Earthlink?<br>
<br>
Thanks<br>
<br>
Derek<br>
<pre class="moz-signature" cols="72">--
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