Experience with DigitalOcean & UFW

[techlists at phpcoderusa.com]

I am creating a "Droplet" on DigitalOcean and discovered something I 
want to share and it also prompts a question.

I enabled ufw and opened a few ports.  Then I logged out.  When I tried 
to login later I realized I had not opened port 22 SSH.  I thought they 
had done that for me.

I contacted support and they told me they could not help because they do 
not have access to my server.

1) I learned one more thing - ensure port 22 is open.  Life seems to be 
perpetual learning.

2) My question is if someone blocks port 22 or whatever they set SSH to 
how can support or anyone else open that port?

Thanks!!