computer reboots on its own

[Matthew Crews]

On 9/28/19 4:31 PM, Michael wrote:
> Thank you so much for the help I really truly appreciate it.

No problem, its what we are here for.

>     Does it reboot while you are using it? Are you using very intensive
>     applications on it, or very not-intensive applications? 
> 
> 
> So far it has only only reboot. after I load Chrome. And it doesn't
> happen all the time  usually it will load the Chrome and it will reboot
> then open it again and then it will be fine.

Chrome is notoriously resource intensive. Maybe give Chromium or Firefox
a try.

But based on that answer I'm leaning towards a fan failure first. As you
said you are currently in Miami, so when you get back definitely check that.

Could also be simple dust accumulation, something a can of air can fix.
That is something that is obvious to see when you look.

There are a few other possible things to check, but lets rule out the
simple stuff first before we dive deeper.

-Matt

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