OT Cable Modem Woes

[Michael Havens]

I might be able to do something for you. My charge will be $50 a line plus
$100 travel expense (I live in Cottonwood). Normally I charge $75 a line
but I'm giving you a PLUG discount.

:-)~MIKE~(-:

On Fri, Feb 20, 2015 at 11:41 PM, Mark Phillips <mark at phillipsmarketing.biz>
wrote:

> Thanks for the info! Do you know any reasonable cable installers who could
> replaces the coax in my house? It is over ten years old, and probably the
> problem. The cable to the dmz is just a year old, and at the opposite end
> of the house from the cable modem. I have also been having some issues with
> the tvs in the house, so time to replaces all of it.
>
> Mark
> On Feb 20, 2015 9:35 PM, "Zany Yan" <sirlight at cox.net> wrote:
>
>> Mark,
>>
>> I used to have a LOT of problems with my Cox connection. It was working
>> then it would start recycle the modem like every 2 mins for a long while.
>> My signal was CRAP!!!!!
>>
>> Finally, it totally quit all together. Couldn't even connect. Finally, a
>> Cox technical person came over. Looked at my cable from the DMZ box on the
>> side of the house to inside with a meter and it was VERY bad.
>>
>> Ended up totally replacing the cable from the DMZ box all the way to the
>> cable modem.
>>
>> Once that was done, my connection came back.
>>
>> You want to call COX Internet technical support line, don't call the help
>> line. Make sure you keep telling them that the connection has been dropping
>> like crazy.
>>
>> Jon
>>
>> On 02/20/2015 08:06 PM, Mark Phillips wrote:
>>
>>> I have a 1-3 year old Motorola Surfboard SB6141 and Cox. The modem and
>>> my LAN are up 24/7. Recently, I have been loosing my connection to the
>>> Internet. My local LAN is up (I can ping/ssh other computers on the LAN)
>>> but I get and error message of "Can't resolve host" when I try to ping
>>> google. A quick power off, wait 30 seconds, power on of the modem fixes
>>> the problem. These outages are happening more frequently - daily for the
>>> last two days. The lights on the front of the modem are not different
>>> between running normally and unable to access the Internet.
>>>
>>> The downstream signal to noise is 37 - 38 dB @ 14 dBmV. The upstream
>>> power level is 41 - 45 dBmV.
>>>
>>> I am seeing this in the logs for the modem on a regular basis after the
>>> reboots
>>>
>>> MIMO Event MIMO: Stored MIMO=-1 post cfg file
>>> MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;
>>> CM-QOS=1.1;CM-VER=3.0;
>>>
>>> TLV-11 - unrecognized
>>> OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-
>>> QOS=1.1;CM-VER=3.0;
>>>
>>> Do I need to buy a new modem? Is there anything Cox can do?
>>>
>>> Thanks,
>>>
>>> Mark
>>>
>>>
>>>
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