My battle with Earthlink

[Jason Spatafore]

Derek,

Did you get to the root cause of this issue? I didn't see further
response and was curious to the result.

Group,

Sorry if you consider this spam. :(


On 02/24/2013 12:29 PM, Derek Trotter wrote:
> The earthlink tech support guy I talked to on Friday mentioned a 2nd
> tier support person he would talk to about my problem.  I asked him
> how do I get in touch with one of these 2nd tier guys.  He said he
> wasn't allowed to give me that information.  Tomorrow the AT&T guy is
> supposed to come back.  I'll see what I can get out of him.
>
> On 02/24/2013 11:10 AM, Michael Butash wrote:
>> I was looking around to see if others have figured out if earthlink
>> was using sandvine's, and found this:
>>
>> https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services
>>
>>
>> "You described earlier the symptoms of a DSLAM or Shelf card that is
>> throwing errors or possibly just going/gone bad. Ask support (Level 3
>> aka TRON) to check the DSL card that you are on for any issues and
>> possibly remove your provisioning and rebuild the circuit on another
>> pin on the card or another card. You have to keep on top of the TRON
>> Team (Level 3 Support) as they are the only ones that can get a truck
>> rolled to your location."
>>
>> It's either flaky hardware (your modem or their wiring/dslams), or
>> qos tail-dropping your "undesirable" traffic.  Talk to this mythical
>> "tron" entity.  I don't use dsl so I don't know it's quirky
>> mannerisms when it unravels.
>>
>> -mb
>>
>>
>> On 02/23/2013 06:31 PM, Derek Trotter wrote:
>>> The more I think about it, the more I think you're right.  I did some
>>> usenet harvesting using encrypted connections and had no problem.  If
>>> only I could call earthlink and get in touch with someone in this
>>> country.  I'm guessing they don't tell their overseas tech support very
>>> much.
>>>
>>> On 02/23/2013 05:28 PM, Jason Spatafore wrote:
>>>> This is a classic example of QoS usage.
>>>>
>> ---------------------------------------------------
>> PLUG-discuss mailing list - PLUG-discuss at lists.phxlinux.org
>> To subscribe, unsubscribe, or to change your mail settings:
>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss
>>
>
> -- 
> "I get my copy of the daily paper, look at the obituaries page, and if I'm not there, I carry on as usual."
>
> Patrick Moore
>
>
> ---------------------------------------------------
> PLUG-discuss mailing list - PLUG-discuss at lists.phxlinux.org
> To subscribe, unsubscribe, or to change your mail settings:
> http://lists.phxlinux.org/mailman/listinfo/plug-discuss

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.phxlinux.org/pipermail/plug-discuss/attachments/20130302/7aefb944/attachment.html>