My battle with Earthlink

[Derek Trotter]

It's supposedly new.  It arrived a few days before the earthlink service 
was switched on.  That was in October.

On 02/17/2013 08:42 PM, JD Austin wrote:
> My guess is your DSL modem is rebooting; how old is it?
>
> On Sun, Feb 17, 2013 at 8:02 PM, Derek Trotter 
> <expat.arizonan at gmail.com <mailto:expat.arizonan at gmail.com>> wrote:
>
>     For several weeks I've had a problem with my earthlink dsl
>     service.  Anytime I'm doing something that uses all or most of my
>     downstream bandwidth, all data coming into or going out of my
>     apartment stops.  At the same time I'm downloading something a
>     series of updates for kubuntu and listening to streaming audio,
>     both stop.  If I'm using my windows box to download something
>     else, that too stops. After a pause lasting anywhere from a second
>     or two to 15 or 20 seconds, the downloads resume.  A few seconds
>     later, there's another pause.  This cycle repeats itself until the
>     download is complete or I give up.
>
>     Each computer has two nics.  The problem persists no matter which
>     one either machine is using for it's internet connection.  If I
>     remove the router, connect the dsl modem directly to either
>     computer, the problem persists.  I even went to the closet and got
>     the modem when I had dsl from AT&T.  I set it to work with the
>     earthlink service and the problem persists.
>
>     Saturday an AT&T technician was here, checked the line from the
>     cord that plugs into the dsl modem and says the line is in
>     excellent shape and noise levels are very low. This is not
>     surprising since I live less than 1/4 mile from AT&T's local
>     office where all their equipment is.
>
>     Since I've tried two computers, 4 nics, two dsl modems and removed
>     the router, and the problem still persists, I'm guessing the
>     problem is somewhere at earthlink's end.
>
>     Tonight at 21:30 EST, an earthlink tech support person from
>     somewhere in India called to tell me they had fixed the problem. 
>     While he was on the phone I tried downloading something else and
>     guess what.  The problem was not fixed.  As near as I can tell,
>     the dsl connection does not go down.  The earthlink people say it
>     stays up.  The lights on the modem that are on when the connection
>     is up never go off or blink.
>
>     The man asks me what dns settings I use.  I tell him 8.8.8.8 and
>     8.8.4.4.  He says I should try earthlink's dns servers. To humor
>     him I changed the settings on the windows box and guess what.  The
>     problem did not go  away.
>
>     Maybe I'm missing something, but it's my understanding that once
>     the download has begun, that dns has already done it's job and has
>     no further role to play.  One more thing.  If I use a VPN
>     connection, I have no problem with it.
>
>     Any idea what's going on?  If you were to venture a guess, would
>     you say the problem is at my place, with AT&T or with Earthlink?
>
>     Thanks
>
>     Derek
>
>     -- 
>     "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>
>     Patrick Moore
>
>
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-- 
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."

Patrick Moore

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