Fwd: Insight Global: Job

[Stephen]

I was asked to pass this to anyone i know looking for work.

I know several in these mediums are looking


---------- Forwarded message ----------
From: Steve Resnik <Steve.Resnik at insightglobal.net>
Date: Mon, Aug 9, 2010 at 5:00 PM
Subject: Insight Global: Job
To: "cryptworks at gmail.com" <cryptworks at gmail.com>


Hi Stephen,

Congrats on your position. The job description I was calling you about
is below if you know anyone who might be interested. Thanks!


The CSC Technician I is an important part of our datacenter team. As
the “front lines” of our business you are in the unique position of
helping to cultivate a customer focused environment. The Customer
Support Center provides 7x24x365 coverage in each of our datacenters.
As a part of our team you will be responsible for acknowledging
receipt of trouble ticket, assignment of trouble ticket, and
completion of trouble ticket. In addition you will be answering calls,
granting access to customer premises and installing network cabling.
CSC Technicians may be required to work nights, holidays and weekends.



RESPONSIBILITIES:



·         Answer incoming telephone calls

·         Verify access level via the customer access list

·         Unlock and lock customer cages and cabinets

·         Monitor incoming ticket queue

·         Follow the documented procedure for the customer trouble
ticket lifecycle

·         Complete customer requests both verbal and written (tickets)

·         Generate trouble tickets in accordance with standard
operating procedures

·         Assist customers as needed e.g. provide carts, provide
approved tools etc.

·         Perform collocation room inspections as required

·         Escort carrier representatives to the M.P.O.E. and Telco
spine as needed

·         Install network media (cross-connects) as needed e.g. fiber
optic, Cat5e and coaxial cable

·         May occasionally install networking gear e.g. servers,
switches, routers etc.

·         Perform other duties as assigned by management





SUPERVISORY RESPONSIBILITIES: None





PHYSICAL REQUIREMENTS:



·         Sedentary work:  exerting up to 30 pounds of force
occasionally and/or a minimal amount of force frequently or constantly
to lift, carry, etc.

·         Frequent walking and escort of customer could reach 2 miles per shift.

·         Frequent use of hand tools i.e. wire strippers, scissors,
punchdown tools etc.

·         Frequent use of a ladder to complete cross-connects,
demarcation extensions and cable pulls.









SKILLS REQUIRED:



·         Must have good problem determination/trouble shooting skills

·         Must have good verbal communications skills

·         Must have the ability to follow established guidelines,
policies, and procedures

·         Must have the ability to work in a high-pressure dynamic
environment and adjust to priority changes

·         Must have telephone, communications, and interpersonal
skills are required.

·         Must be committed to quality and the motivation and ability
to work well in a team environment is required

·         Understanding of network cabling and server basics

·         Prior network cabling and Fiber install knowledge



EXPERIENCE REQUIRED:



1 year of working experience in a large scale environment in a call
center, help desk or NOC requirement.



EDUCATION/TRAINING REQUIRED:



High school diploma

College and certifications in a computer technology field is a strong plus

A+ comptia certified (helpful but not required) higher consideration
will go to a candidate with certification.


Best Regards,
Steve


Steve Resnik | Professional Recruiter
Insight Global, Inc.
16220 N. Scottsdale Rd.
Suite 210
Scottsdale, AZ 85254
480-214-4747  Office
480-991-9269  Fax
IGI Dial 2244
steve.resnik at insightglobal.net
www.insightglobal.net



________________________________
This message, and any attachments, are intended only for the use of
the addressee(s) named herein, and may contain information that is
legally privileged and/or confidential. It is the property of Insight
Global, Inc. If the recipient of this message is not the intended
recipient or an authorized representative of the intended recipient,
you are hereby notified that any review, dissemination, distribution
or duplication of this message and/or any attachments, is strictly
prohibited. If you have received this communication in error, notify
the sender immediately by return email and delete the original
message, any copies thereof, and any attachments from your system.



-- 
A mouse trap, placed on top of your alarm clock, will prevent you from
rolling over and going back to sleep after you hit the snooze button.

Stephen