[Fwd: Follow Up]

[Thomas Cameron]

Howdy All -

Here's a job posting your LUG members might be interested in.  I'm not
interested in a move to Phoenix (I live in Austin), but I told the
recruiter I'd pass this along to you.

Mention my name if you contact this fellow, please.

Thomas

> -------- Original Message --------
> Subject: 	Follow Up
> Date: 	15 Oct 2008 21:50:09 -0400
> From: 	Ryan Harding <Ryan.Harding at Sapphire.com>
> To: 	thomas.cameron at camerontech.com
> 
> 
> 
> Hi Thomas - Thank you very much for your time on the phone this 
> evening.  I apologize for calling so late!
>  
> I would appreciate any help you could provide with the following job 
> description.
>  
> Thanks again.
>  
> Job Description:
> 
> The Global Support Engineer (GSE) is part of a highly-focused 24/7 
> support/system administration team with responsibility for managing our 
> client’s mission critical application environments. The GSE team is 
> responsible for day-to-day proactive administration and operational 
> support for the server and application environments with the objective 
> of 100% business availability. The GSE team designs and implements best 
> practices methodologies for change management and ongoing operations, 
> and designs and implements proactive monitoring, problem resolution, and 
> corrective action procedures. GSEs must possess a passion for this 
> support role and how it contributes to meeting the client’s business 
> objectives. An effective GSE possesses a broad background in technology 
> combined with strong collaboration and teamwork capabilities.
> 
> 
>   TECHNICAL ENVIRONMENT
> 
> 
>   The technical components of the client’s mission critical environment
>   include:
> 
> 
> 
> 
> ·         Stratus hardware and storage arrays
> 
> 
> ·         Red Hat Linux and security controls
> 
> 
> ·         ftServer system software
> 
> 
> ·         Enterprise database technology
> 
> 
> ·         Tools / utilities for operations
> 
> 
> ·         Enterprise management tools
> 
> 
> ·         Performance monitoring and capacity planning tools
> 
> 
> ·         ITIL, Six Sigma, and Cobit best practices and quality 
> management processes
> 
> 
> 
>   PRINCIPAL DUTIES AND RESPONSIBILITIES
> 
> 
> The GSE team sets up and configures application and database servers, 
> and installs operating system releases, security releases, and 
> application releases into production, QA, and backup environments. 
> Through formal training and hands-on experience, the GSE team acquires 
> application knowledge that is utilized to fine tune the day-to-day 
> operations of the client’s mission critical environment. The GSE team 
> develops an understanding and familiarity with network connections into 
> and out of the environments and works with other support personnel in 
> troubleshooting network issues. The GSE team is responsible for 
> monitoring system and network availability, application availability, 
> and overall platform performance. Responsibilities include 
> troubleshooting of incidents and exception situations, working closely 
> with the application development team, and collaborating effectively 
> with other support organizations. The GSE team takes the lead in driving 
> all issues to closure.
> 
> 
>   MINIMUM QUALIFICATIONS
> 
> 
> ·         BS technical degree or equivalent.
> 
> 
> ·         3+ years of related IT experience, 8+ years for senior positions.
> 
> 
> ·         Current, proven, in-depth technical skills in Unix computer 
> systems, preferably Linux.
> 
> 
> ·         Participation in scheduled after-hours rotations.
> 
> 
> ·         Availability to work nights and weekends when necessary.
> 
> 
> ·         Excellent interpersonal skills.
> 
> 
> ·         High degree of verbal and written communication skills.
> 
> 
> ·         Proactive sense of urgency in resolving problems and 
> preventing recurrence.
> 
> 
>   DESIRED EXPERIENCE
> 
> 
> ·         Experience supporting 24/7 mission critical application 
> environments.
> 
> 
> ·         Experience with implementing service management best practices 
> based on ITIL, Six Sigma or COBIT.
> 
> 
> ·         Familiarity with application stress testing and QA systems.
> 
> 
> ·         Familiarity with DR approaches and crisis preparedness.
> 
> 
> ·         Software experience in RedHat Linux, Alaric Authentic Release 
> 3, IBM JVM 1.4.2, Websphere MQ6.0.
> 
> 
> ·         Experience with 24/7 support models.
> 
>  
> Ryan Harding
> Sapphire Technologies
> Technical Recruiter
> 2355 East Camelback Road
> Suite 435
> Phoenix, Arizona 85016
> Office: (602) 635-1336
> Fax: (602) 954-9168




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