OT - Phone: Call redirection with whisper page

[Bryan O'Neal]

This is exactly what I am looking for.  You say it is easy with FreePBX
huh.  I would rather pay a service, but if we have to bring it in house
that is what we will do.  Thanks, I will look into FreePBX.

________________________________

From: plug-discuss-bounces at lists.plug.phoenix.az.us
[mailto:plug-discuss-bounces at lists.plug.phoenix.az.us] On Behalf Of JD
Austin
Sent: Tuesday, May 06, 2008 12:03 PM
To: Main PLUG discussion list
Subject: Re: OT - Phone: Call redirection with whisper page


This can be achieved fairly easily using the new follow me features in
FreePBX using the call confirm option.
Essentially the called person hears the same message over and over until
the timeout is reached or they press 1 to accept the call.

JD
Paul B. Lawson wrote: 

	I don't know of anybody that sells this as a service, but we
accomplish a similar internal service with our asterisk PBX and IP
phones.  It is programmed like an inbound call center.  When a customer
calls a given number is plays a recording and asks a question. That
voice message is recorded as a wav.  Then call is routed based the
inbound number that was dialed.  When the call attendant (Call Center
Employee) picks up the call the wav is played then asks the employee to
press 1 to accept the call or two to decline or forward the call.  After
pressing 1 the calls are connected.

	

	It took a whole slew of programming but works well.

	

	I don't know if http://www.trixbox.org/ could be easily modified
to support your requirements.  But it's worth looking into.

	

	Paul

	

	

	From: plug-discuss-bounces at lists.plug.phoenix.az.us
[mailto:plug-discuss-bounces at lists.plug.phoenix.az.us] On Behalf Of
Bryan O'Neal
	Sent: Tuesday, May 06, 2008 11:30 AM
	To: Main PLUG discussion list; Arizona State University Linux
Users Group
	Cc: josh at revolutioncom.com
	Subject: OT - Phone: Call redirection with whisper page

	

	I am looking for a service where I can get a number (or a few
hundred) for people to call into and then redirect that call to another
number with a preemptive recording.  I would also need some basic
statistics on the calls, such as how many people called each number and
when.

	

	Example - I put a number like 480-555-1212 on an ad for teeth
whitening and a number like 480-55-2121 on an ad for braces and both
calls get forwarded to the dentist at 480-555-8523 but when the
receptionist picks up the phone she hears a recording telling her which
number was called so she knows if they customer was looking for teeth
whitening or braces before she ever talks to them.

	

	Any suggestions?

	
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