Free Tech Support

[Adam Rader]

If anyone wants to ask me any questions about this 'in person,' im on the
PLUG irc server (well, my server, linked to the plug irc network, but
still.) under the nick 'Thoreau.'  Should be there basically 24/7.

Adam

-----Original Message-----
From: plug-discuss-admin@lists.plug.phoenix.az.us
[mailto:plug-discuss-admin@lists.plug.phoenix.az.us]On Behalf Of Carl
Parrish
Sent: Sunday, August 18, 2002 9:40 PM
To: Plug-discuss
Subject: Re: Free Tech Support


How would this differ from Linux newbie?

Carl P.



On Sun, 2002-08-18 at 14:48, Adam Rader wrote:
> I'm not 100% sure that this is an appropriate topic for this list, but
I'll
> give it a shot anyway, and get beaten down later if not...
>
> 	I came across PLUG's website last night and (after figuring out the
correct
> irc server address) went onto the irc server.  I met quite a few people,
who
> brought new light to a project I have been planning for quite some time.
> Basically, I seek to develop a free, technical support resource for any
web
> visitor who comes across us.  Initially I did not have plans to include
> linux support right off the bat, but that has definitely changed.
> 	The goal is to provide SIMPLE tech support for newbies, and over the
course
> of time, for advanced users as well.  I have already been developing a
> framework for  this site in ASP (hold the grunts!), so we already have a
> pretty advanced system laid out.  End users will be able to visit the site
> (to be located at www.supportbeam.com) where they can search an extensive
> knowledgebase, or browse it by subject matter, possibly post to message
> boards and discuss topics live on IRC, and last, but definitely not elast,
> submit a trouble ticket to us which would then be answered by a volunteer
> tech.
> 	All of this is in hopes of providing a personalize experience for the end
> user, hopefully making their endeavour into Linux a pleasant one, as
opposed
> to the typical RTFM!!! response most people find when seeking help.
> 	Through this, as well as a crapload of other details that I have already
> pondered over, I hope to not only give this project of mine a huge boost
by
> having hundreds of dedicated linux users helping out, but also provide
PLUG
> with a platform through which efficient, and high quality support can be
> given, and, of course, promote the penguin to death.  =)
>
> 	I would love to hear who may be interested in this, questions, comments,
> criticism, etc.
>
> TIA
>
> Adam Rader
>
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