Cox or Quest?
Chris Cowan
plug-discuss@lists.PLUG.phoenix.az.us
Wed, 03 Oct 2001 11:43:43 -0700
We should send this thread to both Cox and Quest to let them know how
influential opinion is with reguards to their service. I'm going to go
with COX because their download speeds and I'm currently a cable and
phone customer. I am generally happy with the service that I've recieved
so far. With the exception that at my old apartment they took almost a
year to get the High Speed Internet installed into the complex and then
never notified anyone once they started their service. Their loss!
[SOAPBOX]
Companies are so stupid!
I just don't understand in this economy why you wouldn't let your
current customers know that you've installed a new service. I would have
signed up the day it started. I would have even put up with the initial
install hicups.
Furthermore, since I'm on my soapbox. Why don't apartments offer special
deals to current tentants? All my stuff is already there... it would be
very easy for me to stay. But nothing! No Special Deals! The worst part
is that my lease is up at the end of the month and they didn't even call
me to see if I would want to renew. I know their hurting for cutomers. I
would say that 1 in 4 apartments is empty... at least that's the number
I count when I walk my dog. You would think that they would try to keep
the customers they have. I'm moving to a newer apartment for less money...
I can't wait to get a house that way I don't have to move every year...
Chris
Dan Brown wrote:
>Note that with Qwest there are 2 parts, the dsl connection and the ISP.
>When I initially got Qwest (over a year ago - since Mar 2000) I went with
>them for both. It is true that the ISP part (qwest.net) is switching
>over to MSN. I've not seen any official announcement from them to
>qwest.net subscribers about what the conversion will entail (I've had
>to hear about it second hand). Our last phone bill had an ad on the
>back of the envelope about MSN. There is also stuff on the Qwest site
>about it.
>
>I've not had much trouble with the service. The occasional interruption
>but nothing major.
>
>There are 30+ other ISPs that you can use:
>
> http://www.qwest.com/dsl/learn/isplist.html#arizona
>
>I've been quite busy with work but have been as active as possible in
>searching for another ISP. Right now, out of the list provided at
>the above URL I've narrowed down my search to about 5 either based on
>price, their speed and quality of any questions I've sent them (i.e.,
>do they answer my questions or provide marketing crap), and my gut
>feelings. All communication at this point has been via email. I need
>to follow-up with each by phone to ask some more questions and see
>what kind of a feel I get from talking with them.
>
>To help possibly save you from having to look through all 30+, here's
>those 5 so far starting with what I feel to be the most likely candidate
>for me down to the least likely:
>
> 1. FastQ Communications
> http://www.fastq.com/connect/dsl.html
> Recommendation from "Mark R. Myers" <nx54@home.com> on this list
>
> 2. Cybertrails
> http://www.cybertrails.com/dsl/dsl_phoenix.html
> I sent a question by email on Aug 12, "Jake T via RT"
> <dslsales@support.cybertrails.com> responded with a good
> answer on Aug 13.
>
> 3. RMC Internet Services
> http://www.rmci.net
> Purely a price thing.
>
> 4. Opus One
> http://www.opus1.com/o/internet.html
> This one was at #2. I sent a note on Sep 5 (sales@Opus1.COM)
> and got an excellent response on Sep 7 from "Joel Snyder"
> <Joel.Snyder@Opus1.COM>. I found out from Joel that for a pure
> residential DSL that Sonora Communications handles their service
> and he referred me to gcooper@sonoracomm.com/jcooper@sonoracomm.com
> and also cc'd them on his response. I contacted them both on
> Sep 6 (note, even though they were cc'd, I had to contact them the
> next day).
>
> Enter the marketing crap. I had gone to the Sonora site and
> looked at their PDF of prices. So I included questions about that
> and a couple of other questions verifying what Joel had told me.
> "Gene Cooper" <gcooper@SonoraComm.COM> replied and provided one
> new bit of information. The rest was marketing crap. I had to respond
> and ask the questions again. Because of this they dropped from #2
> to #4.
>
> 5. Digital Frontier Access
> http://www.digitalf.com
> I was excited because right on their web site they state
>
> "We love Linux & FreeBSD and GNU products in general."
>
> I wrote to ask them some questions on Aug 12. I have yet to receive
> a reply.
>
>I hope this helps.
>Dan
>
>Victor Odhner (vodhner@home.com) wrote:
>
>>Date: Mon, 01 Oct 2001 22:56:45 -0700
>>From: "Victor Odhner" <vodhner@home.com>
>>Sender: plug-discuss-admin@lists.PLUG.phoenix.az.us
>>To: plug-discuss@lists.PLUG.phoenix.az.us
>>X-Mailer: Mozilla 4.72 [en] (Win98; I)
>>Subject: Re: Cox or Quest?
>>Reply-To: plug-discuss@lists.PLUG.phoenix.az.us
>>Lines: 32
>>
>>Chris Cowan wrote:
>>
>>>I'm moving to a new apartment and I have the choice between Cox or Quest
>>>for my internet access. Any opinions on which one I should go with?
>>>
>>I heard that Qwest is switching all their clients over to MSN
>>as their Internet Service Provider. They were going to delay
>>this for Mac users, but there was no mention of Linux users.
>>I may have this all wrong, but it's something to check into.
>>
>>I have been happy with Cox in Northeast Phoenix. The ISP is
>>Excite@Home, which lost some of my email when I first started
>>with Cox about a year ago. But I've not been aware of any
>>real problems recently. Download speeds are very good.
>>Upload speeds are not something I'm sensitive to.
>>
>>Excite@Home appears to be going bankrupt or changing hands,
>>and we don't know what disruptions users might see when a
>>new owner (possibly AT&T) takes over.
>>
>>Play the competition and see what kind of deal you can squeeze
>>out of them.
>>
>>Good luck.
>>
>>Vic
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