Qworst DSL - Liars!

[George Toft]

Just to be contrary . . .

I've been having horrible QOS since Friday.  I've been having 10-100%
packet loss to the first router.  Today, I called them, explained
the problem to the CS rep, and she said she'll notify the technicians.
2.5 hours later, it's completely clear.

Here's how I measured the QOS:
while [ 1 ]; do 
	echo `date "+%H:%M"` `ping -c60 130.13.163.1 | grep loss | awk '{print
$7}'`
done


Looks like they actually did something.  My last provider in Hawaii
assumed all customers were idiots and treated them that way.

George


Jason wrote:
> 
> Yes, the telemarketers who sell DSL for Qwest will actually blatantly
> LIE to you.
> 
> I can only assume they are on commission. Extreme commission. Either
> that or I got absurdly unlucky.
> 
> What I was told:
> * Free el cheapo DSL modem than may or may not work with Linux. I
> requested it anyways.
> * 3 Microfilters for telephones.
> * One free month.
> * Static IP.
> 
> What actually came:
> Nothing but a paper with a login... and it also said
> IP: (Dynamically assigned.)
> 
> Cheap jerks didnt even send the microfilters!
> 
> I tried to contact Qwest twice, and was told both times that I could
> not change the order because I wasnt the phone line billee. Cant even
> discuss it with me. Strange considering I placed it. Finally, the bill
> came. Roommate asked me to call them again, and they stonewalled me
> again.
> 
> I asked that the order be cancelled entirely, since I was the one who
> placed it, and that "isnt allowed", correct? She said someone messed
> up if I placed the order, and not my roommate. But still refused to
> reverse the charges.
> 
> I asked to speak with a supervision, and instead the bitch put me on
> hold for ten minutes, then told me that a supervision wouldnt speak
> with me because I wasnt the account holder.
> 
> That is one of the more obvious lies I've heard. Management reacts. If
> she'd actually spoken with her supervisior, her supervisior would have
> gotten on the line and told me "no" herself.
> 
> In any case, Qwest has fucked themselves by sticking to this policy. I
> have instructed my roommate to simply call them up and tell them that
> he didnt place the order, and he wants the charges refunded. And since
> the DSL has never been used, and since he truly, honestly didnt place
> the order, he wont have to pay a damned thing.
> 
> May Qwest telemarketers burn in hell.
> 
> --
> jkenner @ mindspring . com__
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