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Author: Snyder, Alexander J
To: PLUG Distro
Subject: My company is hiring!
Production Control Analyst III (Early Warning Services, LLC.)

How the service works video:

Essential Functions

- Analyze complex business problems, recommend solutions, resolve
operational or systems issues within the primary applications and databases

- Support and perform application upgrades, patches and configuration
setups, and modifications according to policy and documented audit controls

- Manage client implementation testing and certification for new and
existing clients in assigned application group

- Maintain production applications and backup systems on a daily basis

- Monitor the systems and their performance to rapidly identify and
resolve issues

- Assist in implementation and maintain system monitoring tools to
ensure optimal system utilization and performance

- Provide internal analysis and support to ensure proper escalation
during outages or periods of degraded system performance

- On-call responsibilities as part of a rotating schedule in a very high
volume, 24x7 environment

- Thoroughly document all support events in a workflow ticketing system
in a timely manner ensuring that subsequent review of any incident is
effective for knowledge base utilization

- Create and maintain documentation of operational processes to conform
to audit requirements. This includes client-specific diagrams and all
related client support documentation

- Participate in annual Disaster Recovery functional drills, full scale
tests and failovers

- Review and assist in testing new product features and determine any
operational support changes that must be documented and implemented

- Validate and report SLA measurements monthly

- Support the company’s commitment to protect the integrity and
confidentiality of systems and data.

Required Experience

- Education and experience typically obtained through completion of a
Bachelor’s Degree in Information Systems or related field

- Three years of Unix/Linux experience and underlying network/telco

- Three years of experience in Shell, Perl, PHP and similar scripting

- Three years of experience with SQL queries and Oracle databases

- Ability to research, trouble shoot, and quickly resolve highly
technical system and application issues

- Effective written and verbal communication skills

- Strong attention to detail, accuracy, and policy compliance

- Provide excellent customer service with a professional demeanor. Must
be able to communicate clearly and professionally with all levels of
employees and customers

- Background and drug screen.

Preferred Qualifications

- Additional related education, technical certifications and/or
experience preferred

- Experience supporting real-time payment applications and an ability to
relate business needs to system capability

Application Link:


This has been my job for the last 22 months. If you're interested in
knowing more, please let me know.

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